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Poetic ESD Solution

In today’s fast-paced world, customers have come to expect rapid fulfillment of products and content through electronic delivery.  The Poetic Electronic Software Download (ESD) Solution is a web-based content delivery platform that allows vendors to electronically distribute and track products through complex channels for maximum cost-efficiency, reporting compliance and revenue control.

The ESD platform facilitates multilingual, self-service fulfillment for authorized users with download support for all types of software products, digital content and file formats.   As a Poetic module, the capabilities of the ESD solution work seamlessly within the Poetic Entitlement Management System to ensure greater download control and accessibility, end-user communication and support and multichannel visibility. 

Our ESD capabilities are highly scalable to support spikes in traffic and are offered as both a hosted and externally deployed solution to meet the specific operating needs of growing enterprise and SMB businesses.

Key Features and Functionality:

  • Automates electronic fulfillment of software products and digital content for entitled users according to business rules and policies
  • Supports various download types (FTP, HTTP, binary, patches and documentation) 
  • Maintenance-aware delivery that supports downloads until maintenance contracts end 
  • Interruption support enabling downloads to resume where the process was paused 
  • Supports global deployments with language and currency localization capabilities 
  • Enforces export compliance and controls validation 
  • Enables real-time web access to data and automated reporting

Benefits of Poetic ESD Solution:

  • Simplifies and expedites online distribution for greater operating efficiency
  • Reduces cost of physical fulfillment and lowers customer service call volume
  • Improves the customer experience for greater satisfaction
  • Enhances visibility and reporting across channels for better revenue control

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