Poetic Subscription Management Solution
As vendors move to subscription software licensing models, it is critical that there’s an infrastructure in place capable of accommodating the complexity of constantly changing, time-based entitlements. Without the right underlying support system, keeping track of license updates, upgrade requirements and renewal dates for large volumes of users across multiple channels can be a challenging task.
The Poetic Subscription Management Solution is a module designed to take the hassle out of managing time-bound multichannel entitlements and licenses. A configurable scheduling tool generates expiration notifications and automates the delivery of subscription renewals and upgrades to minimize the risk of revenue loss and customer dissatisfaction.
This Poetic module offers a number of robust tools, features and processes that help optimize revenue, increase service quality, reduce service costs and enhance satisfaction throughout the entitlement lifecycle.
Key Features and Functionality:
- Automates upgrade and renewal fulfillment
- Support for push or pull fulfillment models using email or electronic download
- Automates delivery of renewal and expiration notifications with configurable scheduling
- Channel support tools to collaboratively manage renewals
- Support for renewal grace period
- Comprehensive renewal reporting
- Renewal order cancellation and regeneration
- Renewal dashboard enables customers to view expiring entitlements and configure renewals to meet their current needs
- Complex renewal price calculation that supports co-termination of subscriptions at renewal time
