Value-Added Services
The downstream support challenges of licensing program management can be very complex with large volumes of multichannel users, different types of entitlements and variable access rights, contract terms and service requirements.
ModusLink offers a number of value-added services to complement the Poetic® Entitlement Management System and help companies derive maximum return from licensing business models.
Services include:
- Outsourced Customer Service and Support. Knowledgeable and timely support is critical for customer satisfaction. Yet many companies lack sufficient resources and licensing expertise to handle the scope and volume of inquiries adequately in-house.
- Professional Services. Poetic is a highly a configurable enterprise software system and ModusLink's professional services team works closely with vendors to customize, integrate and deploy the system for maximum performance and return on investment.
- Hosting Services. Poetic can be deployed onsite at client facilities or as a hosted solution using highly scalable and secure servers and facilities offered via partnership with ModusLink.
