Make Money: Rethink How You Do Product Returns
C.J. Wehlage
September 2009
Many companies have a laser focus on the order, yet few companies manage returns well. This is significant when you consider the cost of a return is three times the cost of an order. Returns management needs to be an integrated part of the greater value network. By redefining the return supply chain, companies can create significant opportunities to improve value and strengthen brand presence. In this Returns Management Report, AMR shares how 32 high-tech supply chains are achieving cost savings and improving the customer experience through better returns management.
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